Once returned items are received (and noted to be *eligible for return/exchange), we will refund the cost of the item(s), excluding shipping charges.
*If your initial order qualified for free shipping, please note that returns and exchanges do NOT qualify for free shipping. Returns that disqualify initial purchases from free shipping will include a deduction of initial shipping costs.
If the customer orders the wrong size or wrong color item and would like to exchange for a different item, Perfect Apparel will accept the return. The item being returned must be *eligible for return/exchange. The customer will be responsible for shipping charges to return the item back to us and for the new item to be shipped.
If the shipping mistake was at fault of Perfect Apparel, we will send a replacement item as soon as possible at no additional shipping costs to the customer. Customers will receive a prepaid return package for the incorrect item.
We cannot accept returns on custom embroidery due to the personal nature of the product.
Perfect Apparel is not responsible for items damaged in shipping or lost/stolen packages.
Perfect Apparel LLC
8770 Commerce Park Place, Suite C
Indianapolis, IN 46268